Eastbourne Vauxhall - Customer Charter

Our aim is to maximise our customer retention and referrals by giving excellent customer service.

At Eastbourne Motoring Centre we commit to:

• Valeting every car that is serviced, had an MOT or been repaired at our dealership
• Offer our loyal customers preferential terms over and above our normal service and repair promotions
• Contact 100% of our customers within 3 working days of purchasing a vehicle or using our Aftersales facilities
• Ask for customer feedback on how we can improve our services on a regular basis
• Offer our loyal customers any special New Car offers over and above our new car marketing offers
• On your request we will make these offers available to your family and friends
• We commit to training all of our staff to the latest high levels of customer service and technology ensuring high staff moral, retention and high levels of service to our customers.